How To - Refunding a Single Item


  1. When performing a single item discount within the same trading day session we do this by opening a previously closed account and not the refund button on the manager functions screen.

    This allows us to see the exact account the refund has been performed on.

  2. Once you have logged into the till, navigate your way to the Options/Other Functions screen.

  3. Once you have reached the Options screen select Recall Account, which is usually located at the top of the screen as seen below:



  4. When recall account has been selected, a list of up to 1000 accounts will appear on the right-hand side.
    In the middle of the screen, there are number of filter options to help you find the correct account.
    Once you have found the correct account, the selected account will be highlighted in yellow.

  5. Click Reopen Account. You will only be able to reopen accounts from the current days trading session.

  6. Once the required account has been found, select Reopen Account.


  7. Once the account has been reopened the order lines will move to the right and the correction lines will move over to the left.
    The correction buttons will be in the middle as seen below.



  8. In the example above we will be looking to refund the Guinness.

  9. As the account we have reopened has previously been paid off, we are unable to clear off the items, meaning we will need to select another correction method.

  10. In this scenario we will select Refund. If refund is unavailable, then Void or Waste should be selected, remembering that Void will place item back into the stock system and Waste will take it out of the stock system.

  11. Once the refund has been selected, you would need to select the item you wish to refund. Once it has been selected, it will move over to the correction line.



  12. Once OK has been pressed on the above picture, you will be taken back to the pay panel.

  13. On the order pad on the Theme, you will see a negative amount. This amount is the price of the Guinness that is too expected to be paid back to the customer.



  14. To complete the refund, choose the payment method you wish to complete to refund to.

    15. It is good practice to refund back to same payment method that the transaction it was completed with.


  15. Once the refund is complete, you will be logged out of the till and taken back to the log in screen.